Warranty at Svane®

We offer you 5 years of statutory warranty against material and manufacturing defects, and an extended warranty of 25 years against spring breakage, frame breakage, and IntelliGel® collapse. For claims: please contact the store where you purchased the bed. Read more about terms and exceptions below.

Thank you for choosing a Svane® bed!

We hope you will enjoy your bed for many years to come. When you buy a Svane® bed, you should feel confident that you’ve made the right choice. We know how important quality is, which is why we provide:

5 years statutory warranty for material or manufacturing defects
Extended warranty of 25 years against spring breakage, frame breakage, and IntelliGel® collapse

We do this because we want you to sleep well, knowing you’ve chosen a product you can rely on.

What the warranty covers

25-year warranty applies to:

Breakage of the mattress steel springs
Breakage of the wooden frame on continental beds and frame mattresses
Collapse of the IntelliGel® material

Exceptions from the 25-year warranty:

Frame breakage on adjustable beds
Breakage of wooden slats on adjustable beds (covered by 5-year statutory warranty)

5-year statutory warranty applies to:

Other material or manufacturing defects

The warranty does not cover:

Normal wear and tear
Batteries in remote control
Damage caused by incorrect washing or tumble drying
Damage to the inner fabric (tricot) of the pocket mattress
Any type of indentation in the top mattress
Personal preferences for comfort or firmness

Incorrect use of the product or repairs carried out by unauthorized persons

Claims process

If a defect or damage occurs, report it within a reasonable time. Contact the store where you purchased the bed, and they will assist you further.

The mattress should adapt to you – not the other way around

At Svane®, we design mattresses with you in mind. They are created to provide pressure relief where your body needs it most, especially around shoulders and hips. This is essential for proper support and rest. If you notice small body impressions in the mattress over time, don’t worry – this is a sign that the mattress is adapting to you exactly as intended.

Adjustment and maintenance

Even with premium materials, comfort will naturally decrease over time. For your health and sleep quality, we recommend replacing your mattress approximately every 15 years. It is normal for your body to take 2–3 months to adjust to a new mattress. Small body impressions are a sign that the mattress is adapting to you – just as it should.